Returns & Refund Policy

Thanks for shopping at Rainas.If you are not entirely satisfied with your purchase, we’re here to help.

RETURN AND EXCHANGE POLICY:

WE DO NOT ACCEPT RETURNS AS EVERY PIECE IS MADE TO ORDER. WE ONLY PROVIDE EXCHANGE OF SIZE OR ALTERATION.
FOR ANY ALTERATION REQUESTS PLEASE WRITE TO US AT SUPPORT@RAINAS.IN

  1. INCASE OF ANY ALTERATION/EXCHANGE OF SIZE, THE CUSTOMER IS REQUESTED TO INFORM US ABOUT THE SAME WITHIN 3 DAYS OF DELIVERY. WE ACCEPT THE EXCHANGE WITHIN 10 DAYS OF THE REGISTERED REQUEST AND HOLD THE
  2. IN CASE, THE PRODUCT IS DEFECTED/DAMAGED. PLEASE INFORM US WITHIN 5 DAYS OF DELIVERY SO WE CAN ARRANGE A REPLACEMENT FOR YOU. WE WILL NOT ENTERTAIN ANY EXCHANGE REQUESTS AFTER THE 5 DAY WINDOW.
  3. THE COST OF SENDING THE PRODUCT TO US IF ANY HAVE TO BE BORNE BY THE CUSTOMER. YOU WILL HAVE TO SELF SHIP THE PRODUCTS TO US. WE WILL DISPATCH THE ALTERED/EXCHANGED PRODUCT AT OUR EXPENSE. REQUEST YOU TO PLEASE GO THROUGH OUR SIZE GUIDE THOROUGHLY BEFORE CONFIRMING YOUR ORDERS OR GET IN TOUCH WITH US TO KNOW THE RIGHT SIZE FOR YOU. FOR ANY ASSISTANCE YOU CAN WRITE TO US ON SUPPORT@RAINAS.IN OR PING US ON +91 9582550600.
  4. THE PRODUCTS SHOULD BE IN UNWORN CONDITION WITH ALL TAGS INTACT. RAINA’S HOLDS ALL RIGHTS TO NOT ACCEPT THE PRODUCTS INCASE THEY ARE USED OR DAMAGED BY THE CUSTOMER.
  5. WE DO NOT ACCEPT RETURNS AGAINST REFUNDS AS ALL SALES ARE FINAL.